Facebook’s adding a new customer chat plugin as part of messenger platform 2.2 which will enable users to initiate a Facebook Messenger thread with a business on that brand’s own website.
The new option will enable businesses to add an integrated Messenger chat option right on their site, which will also enable them to maintain that thread within Messenger from then on.
Facebook says that this has been one of their most highly requested features, and definitely, it adds a new level of utility to Messenger interaction. Up till now, Messenger has been an additional channel, an extra connection option for users, which has enabled brands to connect with them on the platform they’re already active on. But this option now extends that capacity and adds a new level of response option for businesses, many of whom are already working to monitor their Messenger response times.
Register below to be notified when the plugin is available for your company: